Job Offer: Operations Support Specialist
About the Job
- Handle development and implementation of supervising systems for departmental performance indicators and standards, including ensuring data quality and compliance with customer contract
- Establishment, control and report of the KPI’s performance results on continuous basis to Ericsson management team based on contract and customer agreements.
- Identify performance deviations and drive improvement plans.
- Measure and analyze Key Performance Indicators and decides on corrective actions
- Track, follow-up, and report on corrective action progress and results.
- Contract penalty calculations, and penalty scheme updates based on governance model
- Identify improvement areas that need to be addressed to reach the desired performance reported in the corresponding KPI reports to next level manager in the Business Review meetings.
- Challenge the organizations performance and ways-of-working in the process. The result is a robust organization.
- As needed, provide guidance on contract matters to operations managers, including training to new managers and other employees in contracting procedures.
- Establish clear communication channels within the customer organization
- Serve as the point of contact for customers on contractual matters. Act as contractual “middleman” Ericsson and customer, ensuring timely review and approval / reconciliation of variations
- Maintains all critical metrics and penalty reports in a confidential, secure and easily retrievable manner.
- Generally, follow up with function owners and Customer/ ASPs or ARPs governance teams for any discrepancy or additional proofs of critical metrics calculations.
Job Requirements
- Bachelor’s degree in telecommunications or similar
- 5-7 years' experience in a similar role
- Ericsson knowledge or SAP
- Operation Services
- Operational Readiness
- Shared Solutions Services
- Presentation & communication skills
- Very good Knowledge Sharing and Collaboration Skills
- Problem Solving & critical thinking
- Delivering Results & Meeting Customer Expectations
- Analyzing
- Deciding & Initiating Action
- Planning & Organizing
- Applying Expertise & Technology
- Presenting & Communicating Information
- Conflict Management
- MSTOP Process
- Project Finance and Commercial Control
To apply click here.
Basic Data
OfferJob Offer: Operations Support Specialist
Online since:
19.07.2020
Available until:
26.07.2020
Apply until:
02.08.2020