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Central Service Manager- Top Business Group

A multinational company located in Sheraton is hiring a Central Service Manager
Top Business Group | 20.12.2017

Job Functions, Responsibilities:
Successfully manages the provision of a managed service within major programmes or for complex projects, where their multi-disciplinary teams comprise the core planning project control functions.
Provides strategic leadership to the activities of the department to ensure the development of a capable workforce with the required skills mix to ensure objectives and targets are met.
Leads cross-functional efforts to focus on core process performance by developing KPIs and other metrics linked to strategic objectives and customer satisfaction.

Competency Requirements:
Bachelor's degree in business discipline
10 + years of progressive management experience including 5+ years in business process development and improvement, reengineering and/or leading lean, six sigma projects across a complex organization
Six Sigma certified, Lean Expert, CPE or equivalent
Ability to conduct root cause analysis and establish systematic change
Ability to influence, facilitate and manage change across departments
Strong leadership, change management, communication and interpersonal skills
Experience in working with workflow-driven systems
Experience with enterprise wide policy development, tracking and gaining approvals in a matrix environment
Experience with Enterprise Document Management systems
Strong presentation skills to a diverse audience
Proficiency with Microsoft Office suite
Fluency in written and spoken English

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